Multi-Tenancy for MSPs and Enterprises

To enable MSPs and larger companies to support each customer organization or business unit individually using the central management console, Action1 offers multi-tenancy functionality with multiple organizations.

Action1 lists managed endpoints by organization, while the rest of the functionality stays as usual — you can browse reports, schedule actions, deploy apps, and roll out updates.
Action1 allows you to easily switch between organizations.

Key features:

• Smart Endpoint Enrollment – Within your Action1 account, you can add endpoints to the organizations where they belong. This refers, for example, to computers or laptops from domain and non-domain environments, and devices used by traveling or remote employees.

• Secure Data Separation – Multiple organizational entities within one Action1 account allow you to separately and securely manage the infrastructures of different MSP customers.

• Seamless Multi-Customer Management – MSPs can quickly switch between different customer organizations and remotely manage them within the same web-based console.
• Universal Management Console – Patch management, software deployment, IT asset inventory, remote assistance — all from the same unified interface.

Multi-Tenancy or Multiple Accounts?

Having several organizations in a multi-tenant account is similar to utilizing several Action1 accounts. In both cases, the endpoints are separated, and the endpoints’ data is secure and never shared with other clients or departments.

Note, however, that your license quota applies to the entire Action1 account. This means that the number of endpoints is calculated across all organizations (and not per organization).

To check how many endpoints are currently in use, go to Configuration | Subscription.