Remote Desktop
Action1 allows you to connect to remote endpoints and manage them directly from the web browser. You can enable a remote desktop session to assist users or configure unattended access for endpoints without an active user session.
NOTE: Remote desktop functionality is currently available for Windows endpoints only. Mac and Linux endpoints are currently not supported.
Remote Desktop Connectivity
Action1 Remote Desktop feature provides secure remote access to endpoints. Connection routing depends on the region configured for your Action1 account:
- Global: North America region: Accounts set up in this region benefit from a “Global Access” capability. Remote Desktop connections initiated from various geographic locations (e.g., South America, the Middle East) are automatically routed through the nearest available Action1 cloud infrastructure to provide optimal performance and lower latency.
- Europe and Australia regions: For accounts configured in these regions, Remote Desktop connections are routed through the corresponding regional infrastructure, regardless of your current location.
To set up a remote connection to your endpoint:
- Navigate to the Endpoints dashboard.
- Click on the remote desktop icon next to the endpoint you want to connect to. Alternatively, select Remote Desktop from the Actions. The last logged-in user will be displayed.
- Action1 will start a remote desktop browser in a new browser tab.
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- If no user is currently logged in (unattended access), you are taken directly to the login page.
- If a user is currently signed in, they are prompted to allow or deny the connection. The prompt remains active for 15 seconds. If the user does not respond within that time, the remote session starts automatically.
To end the remote session:
To end the session, close the browser tab.
Advanced Remote Desktop Settings for Compliance & Privacy
Action1 Remote Desktop supports privacy and compliance requirements by notifying signed-in users about incoming remote connection requests. By default, users have 15 seconds to accept or reject a connection request. You can customize this behavior using Advanced settings.
To customize remote desktop experience:
- Navigate to the Configuration | Advanced page and click the required advanced setting.
- Change the default value as necessary.
Setting
Description
Default value
Action1 Connection Request
Your IT support has requested to connect to your computer via Action1. By accepting the connection, you allow the remote person to view and possibly control your computer. Choose the action by pressing a button below. The connection will be automatically accepted in {timeout} seconds.
Notes
Tip: You can select Remote desktop from the list of categories.