Action1 5 Documentation 5 Managed Endpoints

Managed Endpoints

The Endpoints dashboard lists all devices connected to your Action1 account. You’ll see all networked endpoints, with their connectivity and patching status as well as support information such as the operating system (including Windows 10 build version), the last logged-on user, pending reboot, subscription status, installed apps, and missing updates. The ability to add comments and rename endpoints comes in handy if you need an easier way to navigate around numerous endpoints. Leverage filtering to locate endpoints faster, you can filter out endpoints by their patching status, OS, connectivity status, etc.

On top of that, you can start a remote desktop session, push updates to workstations and servers, install or uninstall software, run scripts, and so much more right from the Endpoints page. Select an endpoint and click on the action button on top of the page or invoke Actions next to the endpoint name and select an operation.

If you have several organizations, you can switch from one organization to another and the endpoints list will change accordingly. For your convenience, Action1 allows creating custom groups and adding endpoints there to further arrange endpoints within the organization.

Endpoints dashboard provides access to quick management actions

Learning More about Your Endpoints

The original endpoint name as well as its MAC, serial number, IP address, and other configuration details are available in the endpoint details. Double-click the endpoint to expand details and select the General pane.

Detailed information about your endpoints

Navigate to Missing Updates tab to see all pending patches. While the main dashboard informs you on the number of missing updates (first critical and then non-critical), the details pane displays the exact patch names and enables you to deploy them right away.

List missing updates and instantly deploy them right from the Endpoints page

Proceed to the Installed Apps tab to review the software inventory for the specific endpoint, deploy updates, or uninstall apps.  

Review installed apps and manage them right from the Endpoints page

Adding New Endpoints

When you first start Action1 RMM, the Endpoints dashboard is empty. Before you can start managing your endpoints, make sure to add them to Action1 Cloud first. There are two options when it comes to connecting endpoints to Action1.

Discovering Endpoints with Action1 Deployer

Action1 enables you to automatically detect endpoints in the corporate network and add them to your Action1 account.

How it works? The platform leverages the Action1 Deployer service that runs inside your network, usually on the administrator’s computer or a dedicated server. The Deployer discovers all of your endpoints (as configured on the Agent Deployment page) and automatically deploys the Action1 Update service that in turn installes lightweight Action1 agents that perform all further endpoint-related processing.

The Deployer is an optional yet highly recommended component of the Action1 Platform since it helps you keep track of new devices added to your network and automatically join them to Action1. To learn more about setting up the automated agent deployment, see Action1 Deployer.

Adding Endpoints One by One

If you opt not to enable the Action1 Deployer, you can add endpoints individually right on the Endpoints page. In this case, you’ve got to download and install a lightweight agent on each managed device manually. Once the agent is installed, it will securely connect to Action1 Cloud and this endpoint will appear in the Endpoints list. Learn more about manual and unattended installation.