The following are the most common issues our users typically run into.
Installation: most frequently, installation errors are caused by running Action1 Connector or agent installer without administrative rights. Make sure you launch action1_connector.exe and action1_agent.exe by running both as administrator.
Deployment: check out the Logs page to review errors that occur during the agent deployment and operation. If you do not understand certain error messages, feel free to contact our technical support and we will help you.
Alerts are not generated: make sure you allowlist [email protected] and action1.com email domain in your email settings. Also, to protect your inbox from overflowing, alerts will be suppressed if one alert rule generates more than 10 alerts per hour from one endpoint (and you will get notified in this case). Reconfigure the rules by adding additional filters to reduce alert triggering frequency.