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Open Positions

Across the company, we are excited about delivering a product that our customers love. We promote a healthy work-life balance, career growth, and friendly office culture. Action1 is hiring to the Marketing and Sales departments in Houston, TX, and to the Engineering department in Irvine, CA.

Technical Support Team Lead

Responsibilities

  • ^ Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals
  • ^ Auditing customer accounts to ensure accuracy of information
  • ^ Monitoring queues and assistingwith daily goals and conducting quality control to reduce errors to improve procedures
  • ^ Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services
  • ^ Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience
  • ^ Handling reported issues from customers

Candidate Requirements

  • ^ Bachelor Degree or College Diploma in a relevant field preferred
  • ^ Previousexperience in a leadership or management role, preferably in the IT sector
  • ^ Excellent communication skills with a strong customer focus
  • ^ High organization skills

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