FROM CHAOS TO COMPLIANCE

This Wednesday | 12 PM EDT / 4 PM CEST

Homepage 5 Career 5 Technical Customer Support Specialist

Open Positions

Across the company, we are excited about delivering a product that our customers love. We promote a healthy work-life balance, career growth, and friendly office culture. Action1 is hiring to the Marketing and Sales departments in Houston, TX, and to the Engineering department in Irvine, CA.

Technical Customer Support Specialist

Responsibilities

  • ^ Act as the first line of support for customers via email, phone, and chat
  • ^ Manage a ticket queue to provide prompt high-quality responses, timely follow-up, and satisfactory resolutions
  • ^ Explain technical concepts in simple, understandable language
  • ^ Skillfully gather and analyze information, troubleshoot complex technical issues, and proactively identify trends
  • ^ Independently manage your time, make decisions, and stay organized in a fast-paced, multi-tasking environment
  • ^ Suggest and help implement process improvements, contribute to shared documentation and create best practices
  • ^ Lead the technical implementation of new product subscriptions

Candidate Requirements

  • ^ Associate or Bachelor’s degree (preferred)
  • ^ 1+ years of experience in a technical customer support role
  • ^ Experience working with radio station automation systems and software, SaaS products
  • ^ Familiarity with basic web technology, software, and social media
  • ^ The ability to communicate clearly, effectively, and professionally and vary messaging to different audiences
  • ^ A proactive nature, self-motivation, and dependability
  • ^ A willingness to accept feedback and strive for continuous improvement

Apply to This Position

Other Job Openings