Action1 + ServiceNow: Keep Endpoint Facts Fresh in Your CMDB
Real-Time Endpoint Intelligence, Asset Context, and Risk Visibility in ServiceNow
Reduce Security Risk – Automatically remediate vulnerabilities
Simplify Compliance – Pass audits with complete endpoint data
Faster Incident Response – See real-time device context
Maximize IT Efficiency – Spend time fixing issues, not collecting data
Setup in minutes to reduce your cyber risks and costs:
Continuously synchronized endpoint data in CMDB
No manual imports or routine scans required
100% Visibility in a Single Place
Real-time risk and posture assessment
Up to Date Endpoint Data into ServiceNow Automatically
Endpoint data goes stale fast because devices change, agents update, and vulnerabilities shift daily. Action1 closes that gap. The platform continuously delivers accurate, real-time endpoint data into your ServiceNow CMDB, minimizing security risk and manual overhead. Your team gets detailed patch and compliance insights for every device, enabling faster vulnerability identification, remediation, and reporting from one place. The result is higher efficiency and a stronger overall security posture.
Unified Endpoint View in ServiceNow
Action1 complements ServiceNow by delivering high-level security and device information, including vulnerability and missing update counts, online/offline state, reboot requirements, IP, MAC, and hardware metrics. The data integrates seamlessly into existing ITSM and ITAM workflows, enabling your team to sort, filter, and report without leaving CMDB.
Seamless Data Sync
Once you connect our AEM platform to ServiceNow, it automatically syncs your endpoints’ data directly into CMDB. No manual exports, no spreadsheets, no data reconciliation. Set it once, and the connector keeps your CMDB current without ongoing IT effort.
Instant Risk & Posture Visibility
Get insights about your devices — including name, OS details, user, online status, last boot time, and other attributes — in one place during triage. Critical vulnerabilities, pending restarts, and missing updates appear alongside these details, giving your team immediate context without leaving ServiceNow.
Automated Incident Context
ServiceNow links incidents with the affected endpoint(s), and Action1 provides critical information such as vulnerability, update, and online statuses instantly—eliminating tool switching and manual data gathering for faster incident resolution.
Real-Time Reporting
Action1 enriches ServiceNow reporting with real-time update and vulnerability data, making it easy to generate audit-ready reports after every update cycle, prove compliance, and lower the risk of costly penalties.
Secure and Compliant Integration
SOC 2 Type II and ISO 27001 certified, and equipped with MFA, SSO, RBAC, and TLS 1.2/AES-256 encryption meeting TX-RAMP, CSA, and GDPR compliance, Action1 provides secure ServiceNow integration with enterprise-grade protection.
Trusted by many Fortune 500 companies
Why Customers Choose Action1
Triage Faster
Eliminate the back-and-forth between systems during triage. Your team sees complete endpoint context, makes informed decisions, and reduces response time significantly. Faster resolution cuts operational costs and improves team efficiency.
Prioritize Remediation
Our AEM platform automatically identifies and separates critical from non-critical vulnerabilities across Windows, macOS, and third-party applications, bringing to your attention the issues that matter most so you can remediate them first.
Ensure Data Accuracy
Hardware specs, software versions, and configuration details update automatically, eliminating stale records and manual effort, so your team always has an accurate view of every endpoint and can make informed decisions with confidence.
Report Without Spreadsheets
Action1 offers real-time reporting with more than 100 built-in customizable report templates on patch status, vulnerabilities, security configuration, and software and hardware inventory.
Hardware Asset Inventory
Track every endpoint’s hardware in real time, including CPU, RAM, disk, and peripherals. See which devices are low on storage or memory, plan upgrades on time, and replace hardware without manual checks or surprises.
Simplify Compliance Tracking
Stay compliant by enforcing policies automatically, patching systems on schedule, and monitoring endpoints in real time. Generate audit-ready reports after each update cycle and avoid regulatory penalties without manual tracking or last-minute work.
What Our Customers Say
Action1 helped us save about 125 hours per month by automating patch management. That’s a huge enabler to our business; as an MSP, the more you automate, the more money you save, and the more savings you can pass on to your customers.
I gotta tell you that Action1 has changed how I install updates — I feel like now I can sleep, knowing my clients are patched.
With Action1, I’m saving hours every week and bringing in better control and consistency across everything that we do. It was also very easy to deploy; I was able to quickly install it and ensure nothing was missed.
What Experts Say
“Patch management. It’s one of those tasks that nobody wants to do, but it’s essential.”
“The top issue in vulnerability management is that organizations aren’t prioritizing their patching and compensating controls to align to vulnerabilities targeted by threat actors.”
“Action1 develops a risk-based patch management platform for distributed networks trusted by thousands of global enterprises.”
Industry Awards
See #1 cloud-native patch management in action
Frequently asked questions
How does the Action1 + ServiceNow integration keep CMDB data up to date without manual imports or discovery scans?
The Action1 and ServiceNow integration keeps your CMDB up to date by syncing endpoint information through secure APIs, so manual imports and discovery scans are never required. The connector automatically sends updated device details into ServiceNow using Import Sets and CMDB rules, which match and update the correct records. This ensures your CMDB always reflects accurate, real-time endpoint data without extra work from your team.
Can I customize which Action1 fields or risk metrics appear in my ServiceNow CMDB?
Yes. After you connect Action1 to ServiceNow, you can choose exactly which fields and risk metrics show up in your CMDB. Just pick the endpoint details you want visible, and ServiceNow will only display those in your device records.
Does the integration affect existing CMDB structures, relationships, or discovery processes?
No. The integration does not change your CMDB structures, relationships, or discovery processes. It simply adds an Action1 Device record and links it to your Computer CI, so your existing CMDB stays exactly as it was.
What security measures ensure data integrity and compliance when syncing between Action1 and ServiceNow?
Action1 protects CMDB syncs with end-to-end encryption, MFA, SSO, RBAC, and secure API access. Every bit of data in transit is encrypted with TLS 1.2/AES-256, and private RSA keys secure tenant authentication and key exchange. The platform is SOC 2 Type II and ISO 27001 certified and follows PCI DSS, SOX, HIPAA, GDPR, and NIST best practices to ensure data integrity and security across every customer environment.
