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All-in-one RMM Solution for MSPs

Deploy OS and 3rd party patches tested by Action1. Remote desktop compliant with privacy laws. Real-time visibility: vulnerabilities and IT assets.

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Streamline IT Management

Maximize your technicians’ efficiency and minimize downtime for your customers with an intuitive central MSP platform for remote monitoring tools, task automation, and flexible integrations. The Action1 RMM MSP solutions provide everything you need to keep your clients’ environments healthy and secure.

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Patch management system

Detect missing Windows and third-party patches across all the workstations and servers you manage, define patch management policies, schedule automatic deployment to maintain security and productivity.

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Software deployment tools

Install, uninstall software, and optimize software distribution for all your clients — deploy apps from the App store preloaded with commonly used applications or easily add any MSI or EXE files to the library.

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Real-time visibility

View and manage software inventory of your clients: see versions, volumes, available updates, security statuses and run compliance reports for effective vulnerability management.

Deliver Exceptional Remote Assistance

Impress your customers while minimizing expenses. Action1 software for MSPs enables you to effectively and efficiently support remote end-users without ever stepping foot on site.

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Remote desktop

Troubleshoot and support users from anywhere in the world. The built-in remote desktop is accessible via web browser, and requires no additional client software.

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Unattended access

Easily and securely access remote endpoints to perform maintenance, troubleshoot,  and manage applications, even if the user is not available at the device.

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Remote control

Utilize IT essential kit for maintenance task performance: use predefined Actions, run commands, PowerShell, and custom scripts on multiple remote endpoints at a time.

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Security and Compliance

Securely delegate responsibility for administrative tasks and keep networks and endpoints secure.

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Endpoint security

Your client’s data is safe — we employ data encryption, multifactor authentication (MFA), app security, and comply with industry cybersecurity standards and best practices.

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Role-based access control (RBAC)

Assign roles and configure granular levels of access for any number of administrators at each managed organization, all under the same Action1 account at no extra cost.

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Leverage pre-configured or customize detailed reports to improve security posture, maintain compliance, and demonstrate value to your customers and managers.

Optimize Costs with RMM

Action1’s IT management service software is cloud-based, so you don’t have to worry about purchasing expensive hardware or hiring IT talent for software maintenance.

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No down payment

Get started without any budgeting hassles or commitment. Simply sign up and use Action1 features on a 100 endpoints for free with no ads or expiration.

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Slash costs

The cloud architecture enable MSPs to monetize on the Action1 RMM from day 1. Pay per managed endpoint and enjoy low total cost of ownership.

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No surprises

Our license structure is plain and simple. We do not upsell platform features or resell third-party products, so you will never be surprised by additional charges.

Feedback-Driven Product Updates

We strongly value customer product feedback and enhancement requests. In fact, much of our product development is based on real user feedback.

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Quarterly updates

Based on the feedback of our users, we add new feature updates, and substantial product improvements every 3-4 months.

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Dynamic roadmap

Help Action1 prioritize feature development by submitting your suggestions and votes via our feedback tracking system.

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Swift customer support

Our customer success team attends to each client’s request with equal diligence and care.

See Action1 RMM Solution for MSPs In Action

Try Action1 Cloud RMM Tools for MSP

Manage remote endpoints, deploy software and patches with a robust cloud-based RMM solution.

Sign up to Action1 to use RMM tools free forever on up to 100 endpoints. Why Free?

Unlike many “free” products, Action1 is NOT a disguised free trial bait, and your data is never sold for ads. Every organization – small, large, MSP – gets 100 endpoints free, forever. Subscribe any time to cover beyond 100.

Who benefits and why?

  • Small: Grow big first. We’ll reap the growth benefits together later.
  • Large/MSP: Start small. Subscribe company-wide when needed.
  • Action1: Word-of-mouth displaces old RMMs and propels Action1 to the top.
  • Everyone: Feedback from free users builds the best RMM in the world.

What is a managed services provider (MSP)?

You’re highly likely to have come across such questions as “what is the msp” or “what does m s p mean” and are now eager to get the answer. The MSP is an abbreviation standing for a managed service provider — that is, a company that specializes in offering its predominantly IT services. They usually include remote monitoring and management, IT infrastructure security, technical support and assistance, and the like. The more competent and knowledgeable MSPs, the wider their range of IT services.

What are the MSP best practices?

  • ^ Thoroughly audit and assess a client’s network
  • ^ Define outsourced managed services
  • ^ Develop an on-boarding guideline
  • ^ Document your steps and tasks
  • ^ Implement management policies
  • ^ Automate patch management
  • ^ Make the most of an RMM platform
  • ^ Create back-up policies
  • ^ Regularly carry out profit analysis
  • ^ Continuously look for ways to improve profitability
  • ^ Use RMM monetization practices
  • ^ Gradually scale up your client base

What is MSP software?

MSP software is a remote monitoring and management (RMM) platform that helps providers implement managed services best practices, guarantee the security of a client’s network and IT infrastructure, optimize and automate patch management, troubleshoot errors, react to system notifications instantly, and many others (the range may significantly vary depending on the scale of MSPs).

It’s safe to say that a patch management service is central. With an ever-growing number of workers, enterprises purchase new applications and software on a regular basis. Taking care of a client’s IT assets is one of the most important responsibilities on MSPs’ shoulders. However, with an efficient remote monitoring and management solution, many IT processes — including patch management — can be run on autopilot, getting MSPs involved only when need be.

How can MSPs monetize on RMM?

Remote work, cloud-based management, and companies’ willingness to reduce labor costs let MSPs take center stage in offering IT managed services best practices, the vast majority of which rests upon remote monitoring and management. Clearly, RMM monetization is one of the most effective ways to improve profitability for MSPs:

^ Expand your client base with no fear
The balance between quality and quantity matters. Once you’ve had a highly efficient RMM platform performing the IT duties you offer, you know what your client looks like. However, make sure you’re not trying to bite off more than you can chew.

^ Price your quality reasonably
Your business growth deserves to be reflected in revenue growth. Enterprises value long-term relationships with MSPs as much as they value the stability of their business operations. If you serve them well, they are hardly keen on losing you as their MSP.

^ Software as a Service
MSP profit margins significantly increase when MSPs take advantage of White Label RMM solutions. In a nutshell, bigger MSPs provide smaller MSPs with all the software required to manage services and carry out tasks for the clients of the latter.

What Our Customers Say

Action1 helped us save about 125 hours per month by automating patch management. That’s a huge enabler to our business; as an MSP, the more you automate, the more money you save, and the more savings you can pass on to your customers.

Ian Holub

CEO and Co-founder, Essential Tech Support

Action1 RMM empowers us to increase operational efficiency dramatically by streamlining our remote IT management. We were able to fully automate our workstation build process — making it 9 times faster whilst increasing quality.

Jon Abbott

Chief Executive Officer, Priority One

Action1 empowers our technicians to do their job faster and better, ensuring best-in-class service for our customers. With Action1, I am confident that we can keep our customers’ remote devices properly updated and patched, troubleshoot any problem, and provide high-quality support.

Mario Domeniconi

Chief Technology Officer, Netability