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Remote Support Solutions

For IT Administrators, Helpdesk, and MSPs

Action1 RMM empowers IT professionals to help their users anytime, anywhere. Its remote support capability enables MSPs, helpdesk teams, and IT pros to reduce troubleshooting time, resolve complex IT issues, support end-users, and control remote desktops, right from their web browser

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Powerful Remote Assistance Solution

 

Action1’s remote support solution is crafted for easy integration: IT professionals connect to the platform directly from the cloud-based web console. No additional software installation, VPN, or firewall configurations are required.

 

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Remote Desktop

With the Action1 remote desktop feature, IT professionals can easily collaborate with users to troubleshoot issues and provide remote support, no matter where they’re located. The remote assistance services give the IT pro access to:

The user’s monitor or monitors
The user’s mouse and keyboard
The User Account Control (UAC) prompt
A shared clipboard
File sharing (coming soon)

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Unattended Access

Action1’s remote support enables IT teams to run routine system maintenance tasks when a device is unattended. Once the unattended access connection is established, the admin can:

Track processes and services
Access Windows command prompt
Run PowerShell scripts
Reboot computers
Roll out system updates
Manage software and update distribution for remote support of applications

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Strong Security

Action1 understands the necessity of protecting sensitive information, so our remote support system comes with the highest level of security. Our proprietary end-to-end security technology keeps each remote assistance session stable and intrusion-free, even if the devices aren’t connected to the corporate domain or LAN.

Multi-factor authentication (MFA)
Secured with TLS protocol
End-to-end encryption
Private encryption key and certificate

Get Started with Action1 Remote Support Software

 

Try Action1’s software for remote support and see for yourself how easy it can be to manage and monitor all of your endpoints remotely.

Our services are always free for up to 50 endpoints, with no functionality limitations or time limits. For a larger endpoint fleet, try the Action1 remote assistance software free for two weeks with no credit card required.



Efficiency and Scalability

 

Action1 provides a remote support solution that’s easy to implement and will grow alongside your business. Our commitment to delivering the best cloud technology for IT remote monitoring and management includes providing quarterly feature updates and product improvements. We eagerly seek out feedback from our customers and strive to provide the best experience for our users.

What Our Clients Say

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"Thanks to Action1 RMM, we have improved the productivity of our remote workforce, ensured the security of remote operations and provided the best customer service ever — despite the rapid transformation our company had to undergo due to COVID-19".

Joel Garcia, Chief Technology Officer at AllCode

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"Action1 RMM is a great enabler to our business. It streamlines our IT management routine and empowers our technicians to do their job faster and better, ensuring best-in-class service for our customers. With Action1 RMM, I am confident that we can keep our customers’ remote devices properly updated and patched, troubleshoot any problem that users experience, and provide high-quality support. Connections are stable and reliable, and we can scale Action1 RMM up as much as we need".

Mario Domeniconi, Chief Technology Officer at Netability

South Bound Brook School District logo

"Action1 RMM has become a game-changer for me. It makes doing my job so much easier — enabling us to manage our endpoints from the cloud, get visibility, install software, deploy patches — and to maintain security as a result. I do not need to visit machines anymore; I can take care of them from anywhere. Plus, it is a cost-effective product that saves us several thousand dollars a year, since we do not have to purchase imaging solutions. It fully meets the needs of our educational institution, and I encourage other school districts to try this software.".

Lenny Libitz, Chief Technology Officer at South Bound Brook School District

Area Agency on Aging of Broward County logo

"Action1 RMM fully meets my needs in patch management and enables me to provide our remote employees with office-quality IT support, while being an affordable solution. In addition, since the platform is continuously expanding and improving, I am always discovering new useful features that empower me to improve remote monitoring and management in the organization even further".

Chris Delez, Information Systems & Building Manager, Area Agency on Aging of Broward County

seyer logo case study

"Because I can quickly roll out updates to address critical vulnerabilities on all machines at once, our environment is much secure.  Plus, Action1 RMM  saves us both time and money.  First, it enables us to manage updates and software across all our endpoints far more efficiently. Second, its built-in remote desktop empowers us to provide our users with IT support, which saves us $10,000 a year as we do not have to purchase an additional remote support platform".

Jeremy Campbell, IT Manager at Seyer Industries

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“Action1 RMM empowers us to increase operational efficiency dramatically by streamlining our remote IT management. The elements we love most in Action1 RMM are the power of scripting, the ability to add or remove software remotely, and the software inventory reporting.”

Jon Abbott, CEO at Priority One

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MSP Solution

Centralize endpoint management and boost efficiency of IT service delivery.

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Patch Management

Identify and deploy missing OS and third-party software updates.

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Software Deployment

Distribute software and updates across managed endpoints.

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IT Asset Inventory

Keep a detailed inventory and manage hardware and software assets.

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Remote Desktop

Support users via seamless remote desktop connection.

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Unattended Access

Provide administrative support and manage remote devices.

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Endpoint Management

Run PowerShell, custom scripts, reboot computers and restart services.

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RESTful API

Integrate Action1 RMM to your IT ecosystem.

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Reports and Alerts

Conduct endpoint security audits with comprehensive reporting.