With 95%+ critical patch compliance, same-day third-party remediation, and a two-day deployment, Ceramfix transformed vulnerability and patch management while significantly reducing the manual burden on its IT team.
Company Overview
Ceramfix is a Brazilian manufacturer specializing in tile adhesives, grouts, waterproofing products, and other solutions for ceramic tile installation and finishing. With more than 400 employees, the company manages over 300 endpoints across 15 locations, including more than 150 remote and hybrid endpoints. Its IT team, based in Gaspar, Brazil, supports infrastructure, information security, networking, ERP, collaboration, end-user support, and digital transformation initiatives across the organization.
Results
- Ceramfix achieved 95%+ compliance with critical patches, helping reduce exposure to known security risks.
- The IT team reduced vulnerability remediation time by approximately 95%, enabling much faster responses to critical vulnerabilities.
- Ceramfix reduced the number of vulnerabilities across its environment by more than 50% early in the implementation.
- The team completed its Action1 deployment in just two days, with minimal operational impact.
Moving Beyond Manual Patch and Vulnerability Management
As Ceramfix’s technology environment grew, so did the challenge of maintaining visibility and quickly addressing vulnerabilities across hundreds of endpoints. The IT team needed a more efficient way to identify security risks, deploy patches, and automate repetitive activities without sacrificing control.
Before Action1, much of the process depended on manual update validation, reporting, distributed device monitoring, and vulnerability remediation tracking. The team spent at least two working days every week on these activities. Its previous solution also required frequent manual adjustments to scripts for processes that should have run automatically. These inefficiencies created patching gaps and made it more difficult to validate compliance and reduce exposure to known vulnerabilities.
With cyber threats becoming more frequent and sophisticated, Ceramfix wanted a platform that could provide greater visibility, faster remediation, and more automation. After reevaluating ManageEngine and Vicarius, which the company had previously used, the team selected Action1. Deployment simplicity, ease of administration, integrated vulnerability management, automation, centralized visibility, risk reduction, and ROI were among the key factors behind the decision.
From Vulnerability Detection to Remediation in One Platform
With Action1, Ceramfix gained centralized visibility into vulnerabilities across its environment and the ability to take remediation action from the same console. The IT team continuously monitors critical, high, and medium-severity vulnerabilities, prioritizes them based on risk, and uses patching policies and automation to accelerate remediation.
That centralized approach has dramatically shortened the time between identifying and resolving vulnerabilities. Ceramfix has reduced its vulnerability remediation time by approximately 95%, while third-party application vulnerabilities can now often be remediated the same day they are identified. Early in the Action1 implementation, the company had already reduced vulnerabilities by more than 50%.
This faster response has helped Ceramfix achieve more than 95% compliance with critical patches while reducing its exposure window to known vulnerabilities. Action1 also gives the team the visibility needed to identify affected systems and prioritize critical devices when responding to emerging threats and zero-day vulnerabilities.
“Action1 transformed the way we manage vulnerabilities and updates at Ceramfix. We have increased visibility across our assets, reduced the operational workload on our team, and significantly strengthened our security posture. Today, we can respond to threats much faster while helping ensure the continuity of our business operations,” says Daivid Junior Thomaz, IT Manager at Ceramfix.
Reducing Manual Work and Consolidating IT Operations
Automation has also changed how Ceramfix’s IT team manages day-to-day operations. Automated updates, compliance checks, script execution, and scheduled reboots have replaced many repetitive activities, giving the team greater confidence that required actions are completed while freeing IT staff to focus on more strategic projects.
Beyond patching, Ceramfix uses Action1 to centrally install, update, and remove applications, helping maintain greater consistency across endpoints regardless of location. Reporting provides patching evidence and metrics for audits and verification processes, reducing the effort required to compile compliance documentation.
Consolidating functionality within Action1 has also allowed Ceramfix to simplify its technology stack. The company was able to discontinue TeamViewer for remote support, reducing its dependence on additional solutions. Reporting and centralized visibility have even become part of Ceramfix’s acquisition process, with the IT team using Action1 during IT due diligence for new company acquisitions.
Delivering Immediate Value with a Two-Day Deployment
Ceramfix completed its Action1 implementation in just two days, with minimal operational impact. The rollout included validating policies, endpoint groups, and maintenance windows and ensuring access to endpoints outside the corporate environment. The team began seeing benefits immediately after the initial implementation and activation of its automations.
Today, Ceramfix has moved from a process heavily dependent on manual verification and remediation tracking to one built around centralized visibility, automation, and risk-based action. Decisions can now be made using more accurate data, while the IT team has a significantly stronger ability to identify and respond to vulnerabilities.
The result is a more efficient and proactive approach to endpoint security: 95%+ critical patch compliance, approximately 95% faster vulnerability remediation, and significantly less operational effort—giving Ceramfix’s IT team more time to focus on initiatives that support the business.
