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RMM vs. PSA, which is better? Well, this is a bit more complicated than a “versus” situation. RMM and PSA software applications are not technically interchangeable—each serves a different purpose from the other. Choosing between the two comes down to what your business needs. Many MSPs actually deploy and run both RMM and PSA tools simultaneously.

Having a comprehensive onboarding checklist can be a huge help for MSPs because it streamlines the entire process and helps make sure nothing important or otherwise is overlooked. Remember that the onboarding process begins before you even submit a proposal, and we hope this guide will help your new client onboarding go a lot smoother every time.

Starting an MSP or managed service provider business can be a very lucrative move. The global MSP market was valued at just over $200 billion in 2019, and it’s expected to grow to almost $500 billion by 2027.
But how do you access this market? How do you get started with your MSP business? Take a look at our MSP startup guide and business plan template to learn more.

The demand for managed services is at an all-time high. However, the managed IT niche is becoming increasingly competitive, and customers are demanding more from managed service providers. One of the biggest challenges facing MSPs is choosing the areas to base their offering. But by understanding what customers want from an IT-provider and the market challenges, you can fine-tune your managed IT offering to come out on top. Part of doing so is avoiding MSP mistakes that could jeopardize your growth efforts.

The MSP sector is changing. A recent survey suggested that traditional support services and hardware resales are becoming less important for MSP revenue, projected to reduce by 73% and 63%, respectively, between 2020 and 2022. Meanwhile, cloud-based managed services, such as SaaS products, are becoming more important factors in the revenue stream, expected to provide 51% more revenue across the same time period.

Pricing is about more than just the price tag. The MSP pricing structure is just as important as the cost of MSP. For most businesses, the pricing model has a massive impact on the final MSP spend. Managed IT pricing is a delicate balancing act between setting fair profit margins and modeling the costs to fit different consumer scenarios. Here are the common MSP pricing models favored by most service providers.