The demand for managed services is at an all-time high. However, the managed IT niche is becoming increasingly competitive, and customers are demanding more from managed service providers. One of the biggest challenges facing MSPs is choosing the areas to base their offering. But by understanding what customers want from an IT-provider and the market challenges, you can fine-tune your managed IT offering to come out on top. Part of doing so is avoiding MSP mistakes that could jeopardize your growth efforts.















