fb
Homepage 5 Case Studies 5 Action1 RMM Enables Seyer Industries to Streamline Remote IT Management and Save $10,000 Annually

Action1 RMM Enables Seyer Industries to Streamline Remote IT Management and Save $10,000 Annually

seyer logo case study

Endpoints managed:

250 

Company

Seyer Industries specializes in the development, manufacturing and assembly of complex aerospace equipment and maritime components. In-house capabilities include not just machining but welding, assembly, painting, chemical processing and more, enabling the company to deliver turnkey solutions to its customers.

Headquarters

St. Peters, Missouri, United States

Website

www.seyerind.com 

The Challenge

When the COVID-19 pandemic hit, many of Seyer’s 250 employees went remote, and the IT department needed a better way to update the Windows operating systems and third-party software on both remote and office-based endpoints. Managing those updates manually was taking up 30% of their time — substantial overhead for a small team of two people who were already crunched for time. Even more important, the manual process increased the risk that some updates would not get applied in a timely fashion, if at all, making the company vulnerable to security incidents and compliance violations, even as remote workers returned to the office.

“With important updates for critical software coming out every couple of months, I quickly realized that trying to keep all machines up to date manually was just not going to happen,” says Jeremy Campbell, IT Manager at Seyer Industries. Therefore, the IT team began looking for a solution that would streamline and automate the update process across all of the company’s remote and in-office endpoints.

The Action1 RMM Solution

From the beginning, Jeremy and his team ruled out Microsoft Windows Server Update Services due to its complexity. As they reviewed third-party software deployment and RMM solutions, they discovered many of them were also quite complex, requiring sophisticated coding and scripting to roll out updates, followed by hours of troubleshooting. In addition, most of the cloud-based solutions offered only limited functionality, and while their on-premises versions tended to be more comprehensive, they were prohibitively expensive.

The exception was Action1 RMM. Jeremy chose it because it proved to be an all-in-one cloud-based solution that is easy to use and does not require anything to be installed locally. Moreover, it provides him with valuable extra capabilities he was not expecting to get, such as easy remote support via the integrated remote desktop.

The Benefits

Automation of routine tasks. Action1 RMM enabled the IT team at Seyer Industries to streamline updates and software management across both remote and office-based endpoints. In a few clicks, they can roll out updates to Windows, as well as to third-party software like Google Chrome. They can also seamlessly remove any update that turns out to be problematic. If they want to remove a particular piece of software, they can easily check the IT asset inventory to determine which computers have it and run the removal process on them. As a result, the company has been able to enhance security while reducing IT costs and freeing up the IT team to focus on other priorities.

Efficient patch management. Action1 RMM shows Jeremy all available updates, categorized by security risk, so he can easily prioritize patching the most critical vulnerabilities and then proceed to the rest. If he decides that a particular update is problematic or unnecessary, he simply declines it and it does not get installed.

With Action1 RMM, we were able to solve a lot of problems that would keep me up at night. It has provided me with peace of mind, as I know that I’m able to quickly roll out updates to everybody’s computers to address critical vulnerabilities.

Jeremy Campbell, IT Manager at Seyer Industries

Remote desktop: unexpected savings. Action1 RMM’s built-in remote desktop empowers the IT team to deliver high-quality support for both remote and in-office users. In fact, the feature slashed the time required to access remote computers from 20 minutes to just 1 minute — while eliminating the need to purchase additional costly remote support software. “Without remote desktop, providing our remote employees with IT support was difficult. Even with us providing instructions over the phone, they often struggled to install the remote viewing software we needed in place to help them. As a result, we were considering purchasing a remote support platform that would have cost us $10,000 dollars a year,” says Jeremy. “Then we found Action1 RMM, and were surprised to find out that, in addition to all the functionality we were looking for, it also includes remote desktop as a built-in feature. That added huge value to our investment.”

Learn How Action1 RMM Can Improve IT Management in Your Organization

Sign up to access a 2-week trial or use Action1 RMM for free on 50 endpoints with no expiration date or functionality limitations!



Read Also

Cloud Contact AI Streamlines Patch Management and Increases IT Productivity with Action1 RMM

Cloud Contact AI Streamlines Patch Management and Increases IT Productivity with Action1 RMM

As a fast-growing tech company, Cloud Contact AI (CCAI) has to provide its employees with reliable, up-to-date IT systems in order to ensure high user productivity and maintain cybersecurity. When COVID-19 hit and a significant number of CCAI employees went remote, the IT department had to work overtime trying to keep remote devices properly patched and provisioned, and provide IT support to remote employees. Thanks Action1 RMM, Cloud Contact AI automates patch management, increases IT productivity, and reduces complexity.

read more
Tamborine Mountain College Automates Software Deployment and Patching across Its Endpoints with Action1 RMM

Tamborine Mountain College Automates Software Deployment and Patching across Its Endpoints with Action1 RMM

Tamborine Mountain College relies heavily on technology, so it’s imperative for its devices to work reliably and have all applications required by the curriculum. For a time, the IT department was able to manage the college’s devices manually, but as the number of endpoints increased, the task became quite time-consuming. When COVID-19 hit and staff went remote, managing and supporting their endpoints manually became even more challenging, increasing the risk of errors and unpatched vulnerabilities.Thanks to Action1 RMM, the IT department at Tamborine Mountain College can seamlessly roll out specific applications to the college’s devices as required by the curriculum and manage updates for them.

read more

Priority One Dramatically Increases Operational Effectiveness with Action1 RMM

Priority One is a London-based managed services provider (MSP) that has been delivering best-in-class IT service in the United Kingdom since 2007. The MSP serves dozens of SMBs in the financial, healthcare, and property sectors. Learn how Action1 RMM helped Priority One automate IT operations across 1,700 endpoints and deliver excellent IT service to its clients, while achieving significant time savings.

read more
cloud patch management solutions action1

MSP Solution

Centralize endpoint management and boost efficiency of IT service delivery.

automated server patch management action compliance

Patch Management

Identify and deploy missing OS and third-party software updates.

cloud software deployment tools windows

Software Deployment

Distribute software and updates across managed endpoints.

software distribution tools software inventory action1

IT Asset Inventory

Keep a detailed inventory and manage hardware and software assets.

web client remote desktop

Remote Desktop

Support users via seamless remote desktop connection.

web based rdp client

Unattended Access

Provide administrative support and manage remote devices.

automated patch management action1

Endpoint Management

Run PowerShell, custom scripts, reboot computers and restart services.

API integrations action1

RESTful API

Integrate Action1 RMM to your IT ecosystem.

computer inventory tool for compliance

Reports and Alerts

Conduct endpoint security audits with comprehensive reporting.