Homepage 5 Case Studies 5 Action1 RMM Enables AllCode to Improve the Security and Efficiency of Its Remote Operations

Action1 RMM Enables AllCode to Improve the Security and Efficiency of Its Remote Operations

allcode case study action1

Endpoints managed:



AllCode is a software engineering company that provides organizations worldwide with innovative cloud, big data, mobile, web and healthcare applications.


San Francisco, CA, USA



The Challenge

Founded in 2014, AllCode is headquartered in the United States and has offices in Latin America, Asia and Europe. By 2020, the company’s IT department had more than 200 endpoints to manage. When the COVID-19 pandemic hit and the company switched to remote work, the IT team struggled to deliver adequate endpoint support and management. In fact, they had no way to manage employees’ devices unless they were connected to the corporate VPN. This gap increased the risk of important updates going uninstalled, made software deployment and IT service unworkable, and drastically limited the team’s visibility into corporate IT assets. To ensure the secure and efficient operations and properly support their remote workforce, the company began looking for a cloud-based remote monitoring and  management (RMM) solution.

The Action1 RMM Solution

After carefully reviewing several RMM tools, Joel Garcia, CTO at AllCode, chose Action1. “The majority of products that I have seen are either difficult to deploy and manage, or require costly third-party integrations to fill the gaps in their native features,” he says. “I turned to Action1 RMM because it was an all-in-one solution that also proved to be highly customizable.”

The Benefits

Centralized endpoint management. With Action1 RMM, Joel’s team is able to deploy Windows and third-party updates, install and uninstall software, schedule tasks, analyze IT assets, and provide users with effective IT support — all remotely. In fact, thanks to the solution’s predefined and custom actions, they can complete many of their daily tasks in just a few clicks. “Action1’s full set of RMM features combined with integrated Remote Desktop is a huge benefit to us; we have gained control over patching and IT inventory across all our endpoints, and can provide remote workers with office-quality IT service. And all of this is delivered via one console, without any hidden costs,” says Joel.

Streamlined patch management worldwide. Since AllCode’s offices are located in multiple time zones, Joel’s team uses Action1 RMM to install updates on different schedules, during the night based on local time. If a particular workstation is offline or turned off at the scheduled time, Action1 RMM postpones the installation until the device is on.

Since everybody went remote and outdated or unpatched systems in endpoints became one of the major vectors for attacks, patch management had been giving me headaches. With Action1 RMM, I am sure that every critical update will be installed on time, without the risk of the user declining it, and I sleep well at night.

Joel Garcia, Chief Technology Officer at AllCode

Enhanced productivity and reduced costs. Joel’s team is able to manage all of AllCode’s organizational entities individually via a single console, which has significantly improved their operational effectiveness and reduced the time they spend on routine tasks. They frequently use the Remote Desktop feature to resolve problems that users have with their laptops and software without requiring them to come to the office, further enhancing productivity and reducing costs. Plus, the role-based access enables Joel to easily assign appropriate sets of permissions to each of his team members, which helps ensure accurate provisioning and streamlines the onboarding of new hires.

Learn How Action1 RMM Can Improve IT Management in Your Organization

Sign up to access a 2-week trial or use Action1 RMM for free on 50 endpoints with no expiration date or functionality limitations!

Read Also

Cloud Contact AI Streamlines Patch Management and Increases IT Productivity with Action1 RMM

Cloud Contact AI Streamlines Patch Management and Increases IT Productivity with Action1 RMM

As a fast-growing tech company, Cloud Contact AI (CCAI) has to provide its employees with reliable, up-to-date IT systems in order to ensure high user productivity and maintain cybersecurity. When COVID-19 hit and a significant number of CCAI employees went remote, the IT department had to work overtime trying to keep remote devices properly patched and provisioned, and provide IT support to remote employees. Thanks Action1 RMM, Cloud Contact AI automates patch management, increases IT productivity, and reduces complexity.

read more
Tamborine Mountain College Automates Software Deployment and Patching across Its Endpoints with Action1 RMM

Tamborine Mountain College Automates Software Deployment and Patching across Its Endpoints with Action1 RMM

Tamborine Mountain College relies heavily on technology, so it’s imperative for its devices to work reliably and have all applications required by the curriculum. For a time, the IT department was able to manage the college’s devices manually, but as the number of endpoints increased, the task became quite time-consuming. When COVID-19 hit and staff went remote, managing and supporting their endpoints manually became even more challenging, increasing the risk of errors and unpatched vulnerabilities.Thanks to Action1 RMM, the IT department at Tamborine Mountain College can seamlessly roll out specific applications to the college’s devices as required by the curriculum and manage updates for them.

read more

Priority One Dramatically Increases Operational Effectiveness with Action1 RMM

Priority One is a London-based managed services provider (MSP) that has been delivering best-in-class IT service in the United Kingdom since 2007. The MSP serves dozens of SMBs in the financial, healthcare, and property sectors. Learn how Action1 RMM helped Priority One automate IT operations across 1,700 endpoints and deliver excellent IT service to its clients, while achieving significant time savings.

read more
cloud patch management solutions action1

MSP Solution

Centralize endpoint management and boost efficiency of IT service delivery.

automated server patch management action compliance

Patch Management

Identify and deploy missing OS and third-party software updates.

api integrations icon action1 rmm

Server Patching

Execute remote patch deployment for Windows servers via Cloud.

cloud software deployment tools windows

Software Deployment

Distribute software and updates across managed endpoints.

software distribution tools software inventory action1

IT Asset Inventory

Keep a detailed inventory and manage hardware and software assets.

cloud patch management solutions action1

Software Asset Management

Gain comprehensive insight into installed software and manage apps.

web client remote desktop

Remote Desktop

Support users via seamless remote desktop connection.

web based rdp client

Unattended Access

Provide administrative support and manage remote devices.

computer inventory tool for compliance

Reports and Alerts

Conduct endpoint security audits with comprehensive reporting.

automated patch management action1

Endpoint Management

Run PowerShell, custom scripts, reboot computers and restart services.

API integrations action1


Integrate Action1 RMM to your IT ecosystem.